IT Network Support

ITNT has a great track record for deploying and managing network environments for all our customers. Having a strong knowledge base available and being in the industry for more than 15 years gives us a great platform to review and supply the best network designs available for your current and future needs.

ITNT are computer experts who provides technical support to business IT enviroments that utilise onsite mail servers, file servers, desktop computers, laptop's and tablets. Call us to arrange an onsite meeting so that we can review and consult with you on the best in class services applicable to your IT needs. We can help solve both hardware and software problems; diagnose and resolve network connectivity problems and help customers with product planning and security updates.

Let ITNT be the answer to your IT needs with our Network support services. This important support role is offered by a dedicated team that are knowledgable to current IT issues and user environments. We enjoy identifying issues and problem solving them whilst you focus on your work environment and deadlines.

IT Support is the simplest answer for medium to large businesses that need onsite techincal support for improved performance. If your business is looking for fast and reliable support services then ITNT network support is the best answer to your problems with additional remote support capabilities for immidiate Windows and Linux Business Server support.

ITNT Support is managed as an SLA Service and is customized per customer. A quotation can be supplied after an onsite audit is completed to understand your current IT network and future requirements.

 

IT network support

NETWORK SUPPORT 1

RFQ

Monthly

NETWORK SUPPORT 2

RFQ

Monthly

NETWORK SUPPORT 3

RFQ

Monthly

Support Desktops and Laptops accept accept accept
Support Tablets and Smartphones accept accept accept
Support Response Prioritization 8 hours 3 hours Immediate Support
Requires Internet Access Yes Yes Yes
IT Network Support Planning Yes Yes Yes
All prices incl VAT
  • Network support is available throughout Gauteng, South Africa – ITNT provides dedicated support technicians which has immediate points of presence across South Africa and services are monitored daily 8am till 5 pm with after hour support services.
  • Scalable Services – Services can be easily upgraded to meet growth in client support requirements. These services accommodate small and medium enterprise networks who require constant internet support. Larger customers enviroments can be discussed by direct or online request.
  • VPN Support Services – point to point support solutions are available throughout South Africa. Experience shorter leads times required to deployment with reliability, quality and cost-effectiveness.
  • Quality of Services – detailed feedback reports will be supplied to the client in order to show support service usage. This service is available monthly.
  • Internet connectivity required for support services – as long as you have a good internet connection any failure can be dealt with immediately by ITNT in order to cause the least possible disruption. ITNT support is best suited for customers who cannot afford to be offline and require a budgeted service cost onsite.

Why choose ITNT Remote Support?

  • Fixed hourly rate
  • IT support always available to help
  • Onsite planning and procurement
  • Safe and secure
  • Connect remote offices - VPN Support Services

Also see ADSL-3G Failover or Fibre Services as an alternative to Diginet for Speeds above 2MB/s.